Findlay Lincoln Service Experience Survey

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Your Service Experience
1. How satisfied are you with your overall service experience at Findlay Lincoln ? Completely
Satisfied
Very
Satisfied
Fairly Well
Satisfied
Somewhat
Dissatisfied
Very
Dissatisfied
2. Bringing Your Vehicle in for Service Excellent Very Good Good Fair Poor
a. Having your vehicle serviced on a day and time convienient for you.
b. Starting your service write-up within a reasonable amount of time.
c. Making you aware of alternative transportation options (shuttle, rental car, etc.)
d. The overall process of getting your vehicle in for service.
  Same Day 1 Day 2 Days 3-7 Days More Than
7 Days
e. Within how many days of your desired service date were you given a service appointment?
3. Your Service Advisor Excellent Very Good Good Fair Poor
a. Treating you with courtesy and respect.
b. Understanding of your service needs.
c. Advising you of additional service that could be done during this visit.
d. Keeping you informed about the status of your service.
e. Answering your questions or resolving your concerns in a timely manner.
d. Your Service Advisor's overall handling of your service visit.
4. Quality of Service Yes No  
a. Was your vehicle fixed right the first time?  
  Excellent Very Good Good Fair Poor
b. Having your vehicle ready when promised.
c. Length of time to complete your service work.
d. Comfortable waiting area with things to do while waiting.
e. The overall quality of service performed.
5. Picking Up Your Vehicle Excellent Very Good Good Fair Poor
a. Review of service completed and any charges.
b. Value of service received for the price paid.
c. Advising you of any future vehicle maintenance needs.
d. Amount of time it took to get your vehicle after service.
e. Keeping your vehicle clean during service.
f. The overall process of picking up your vehicle.
g. Did Findlay Lincoln review a Multi-Point Inspection Report Card with you?
Yes
No
 
6. After Service Follow-Up and Concern Handling Yes No  
a. Did your dealership follow up with you to ensure your satisfaction?  
b. Did you have any concerns about your service experience? - If NO, please skip to Question 6-e.
c. Did you let your dealership know your concern(s)?  
d. Has your concern(s) been resolved to your satisfaction?  
  Excellent Very Good Good Fair Poor
e. How would you rate Findlay Lincoln in terms of overall handling of your concerns(s)?
7. Based on your experience at Findlay Lincoln , would you ... Definitely
Would
Probably
Would
Maybe Would,
Maybe Not
Probably
Would Not
Definitely
Would Not
a. Recommend this dealership for vehicle service?
b. Recommend this dealership as a place to purchase or lease a new vehicle?
c. Return to this dealership for service that you pay for?


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